Cancellation Policy

Order Cancellation

At Kesamoss Store, we understand that plans can change, and you may need to cancel an order. Our cancellation policy aims to be as flexible as possible while ensuring prompt order processing.

How to Cancel an Order

To cancel your order, please contact us immediately. Orders can only be canceled if they have not been processed and shipped.

Cancellation Requests

To request a cancellation, contact our customer service team at:

Email: [email protected]

Please include your order number and the reason for cancellation in your email.

Cancellation Timeframe

If you cancel your order within 24 hours of placing it, we will cancel and issue a full refund.

Custom Orders

Custom-made products are non-cancellable once production has started. Please ensure all details are correct before finalizing your custom order.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days to the original payment method used at purchase.

Contact Us

If you have any questions about our cancellation policy, feel free to reach out to us:

Email: [email protected]
Address: 132 S Main St, North Wales, PA 19454, USA

Thank you for choosing Kesamoss Store. We value your business and are here to assist with any concerns.